Frequently Asked Questions

Everything you need to know about your order and our products

How is my order packaged for shipping?

We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of the contents or the brand name on the outside.

What is your return policy for wellness products?

Due to the intimate nature of our products and strict health and safety regulations, we cannot accept returns on opened or used items. If your package is damaged upon arrival, please contact our support team within 14 days.

Are your products rigorously tested for safety?

Yes, every single condom is electronically tested to meet the highest global safety standards (ISO and FDA). We use premium medical-grade latex and advanced manufacturing processes to ensure maximum reliability.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do your products have an expiration date?

Yes, all condoms have an expiration date printed on the individual foil wrapper and the outer packaging. We recommend storing them in a cool, dry place away from direct sunlight to maintain their integrity.